Frequently Asked Questions

  1. I can't log in. How do I get a new password?
  2. When I try to confirm my new password, the page freezes.
  3. How do I change my email address?
  4. How do I delete a post? How do I delete a file?
  5. When I email the network, I receive an email telling me I am not a member, even though I am.
  6. I sent an email to my network. Why hasn't it appeared under the list of Topics?
  7. On my 'Change Email Settings' page, what does 'Default' mean?
  8. I'm still stuck. How can I get help?

I can't log in. How do I get a new password?

Visit the Reset Password page and follow the instructions there to set a new password.

When I try to confirm my new password, the page freezes.

Clear the cache of your internet browser and then reset your password.

How do I change my email address?

Go to your Profile, and click 'Change Email Settings' on the left hand menu. Here you can add or remove email addresses. To add an email address, select 'Add an address…', type in the new email and click the 'Add' button. To remove an email address, select the 'Remove' button next to that address.

How do I delete a post? How do I delete a file?

You cannot delete a post or file but the network moderator can hide a post and the files associated with it. To hide a post, visit the post on the website and click the ‘hide’ button (trashcan) on the left, under the name of the member who posted. Keep in mind that messages sent by email cannot be withdrawn.

When I email the network, I receive an email telling me I am not a member, even though I am.

Your email account might be configured such that your outgoing messages are sent from an email address slightly different from the one used to receive messages. If so, the system will not recognise your sent emails. If the rejected address mentioned in the email is not listed on your ‘Change email settings’ page then you will need to add it. Go to your Profile, click ‘Change email settings’ and add the email address.

I sent an email to my network. Why hasn't it appeared under the list of Topics?

First, check that the message was sent to the correct network. If it was, you will have received a copy of your own message.

If you did receive the message but it is not showing under the Topics listed, please .

If you did not receive the message, check to make sure the email address you sent it to was correct. Also, check that the email address you sent the message from is registered to your profile (see above). You can do this by logging in, clicking on your profile, and clicking ‘Change email settings’. If you cannot resolve this, please contact us.

On my Change Email Settings page, what does Default mean?

If you will receive posts from all your Networks at your default address, unless you specify otherwise.

I'm still stuck. How can I get help?

If your question is still unanswered, please send an email to: .